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Marlene Ruiz
Global Fraud Awareness
Biography
Marlene Ruiz is a Vice President on the Global Fraud Awareness Team at J.P. Morgan Asset & Wealth Management (AWM). Marlene leads the fraud prevention and awareness strategy—educating clients and employees globally on how to improve their security postures and mitigate fraud risks for themselves, their families and their organizations.
Marlene develops timely fraud awareness and prevention educational resources to inform clients and stakeholders of emerging threats and how to defend against them. She educates wealthy individuals, family offices and other centers of influence via curated awareness sessions to ensure they and their organizations have appropriate fraud prevention controls in place.
Marlene partners closely with stakeholders within AWM and across partner lines of business by auditing procedures and consulting on program implementations to ensure consistent messaging and service delivery, while reducing client experience friction. Additionally, she develops employee recognition programs to highlight individuals who demonstrate the firm’s best-in-class principles while protecting clients’ assets and information.
With 25 years of banking industry experience, 16 of them at J.P. Morgan and nine at a predecessor of the Wells Fargo corporation, Marlene joined the team with extensive training knowledge gained from previous educator roles.
Marlene holds a Master of Public Administration from Seton Hall University and a Bachelor of Arts from the College of St. Elizabeth.
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