Convert currency online
Online Currency Conversion is a quick and easy way to convert currencies of your choice via the J.P. Morgan Online International (JPOI) website and app.
Who is eligible?
To be eligible to use this service, you must:
- Have a Self-Directed Investment (SDI) account with us;
- Be a natural person with authority to trade singly;
- Reside in a country where this service is offered.
To find out if you are eligible, please reach out to your J.P. Morgan team.
Here’s how to get started:
On web, sign in to J.P. Morgan Online International. Select ‘Transfer & Convert’ and then ‘Convert currency’. Click on ‘Set up currency conversion’ to start the opt-in process.
On mobile, sign in to J.P. Morgan Online International. Select ‘Transfer’ to start the opt-in process.
Please note that only the account holder is able to complete the opt-in process and enable the relevant cash accounts. Once the account holder has successfully opted-in, other parties empowered to act singly on the account can place an order.
1. Sign in to the J.P. Morgan Online International website. Select ‘Transfer & Convert’ and then ‘Convert currency’. Select the account and currency that you would like to convert.
2. Choose the currency you wish to convert to and enter the amount. You will see the exchange rate and fee in real time. Click on ‘Preview’ to preview the order entry. Review the order details and click on ‘Confirm’ to submit the order. Your conversion request will be submitted immediately and you will see the confirmation on the screen.
1. Sign in to the J.P. Morgan Online International app. Select ‘Transfer’ through the bottom navigation and then ‘Convert’ in the top menu.
2. Choose the currency you wish to convert from and to, and enter the amount. You will see the exchange rate and fee in real-time.
3. Review the order details and click on ‘Convert money’ and then “Confirm” to submit the order. Your conversion request will be submitted immediately and you will see the confirmation on the screen.
Frequently asked questions
Only account holders may complete the opt-in process and enable the relevant cash accounts.
Australian Dollar (AUD), Canadian Dollar (CAD), Euro (EUR), Hong Kong Dollar (HKD), Japanese Yen (JPY), New Zealand Dollar (NZD), Pound Sterling (GBP), Singapore Dollar (SGD), Swiss Franc (CHF), United States Dollar (USD).
7.30 AM to 4.00 AM (HKT/ SGT), Monday to Friday.
Outside of these hours, you will not be able to place orders. You will see an error screen instead.
Yes, the maximum transaction size of each FX spot transaction is USD 2,000,000 notional or the equivalent value in any other currency.
You will receive email and SMS notifications when your orders are executed, unless you have explicitly switched them off. See ‘Can I turn off the email and SMS notifications?’ below.
You can also check the status of your orders via ‘Order History’ on JPOI.
‘Net Available Balance’ is the maximum amount of cash you may use to trade from your account at a point in time. This is calculated by assessing your entire collateral pool which includes securities, cash, your liabilities, pending orders and any overdraft facility you may have, over the next 5 working days. The value of your collateral pool is assessed by applying a lending value (%) to the market value of securities and cash held and an additional currency haircut, where applicable.
Your usage of overdraft facilities will incur interest charges, which are calculated in accordance with applicable terms and conditions.
You can only place orders where the order value does not exceed your net available balance.
FX spot rates are displayed in real-time. Normal market activity and unforeseen technical issues between the time of entering transaction details and submitting the transaction may result in your transaction request being rejected. You may re-enter the transaction details, or contact your J.P. Morgan representative.
If you do not want to receive SMS notifications regarding your FX order, you have the option to unsubscribe under ‘Settings’ – ‘Notification preferences’ on web. However, it is not possible to unsubscribe to receiving email notifications for your order.
The order could be rejected due to various reasons including system error or missing documents on your file. If you see this message, you can try again to place your order. If the problem persists, please contact your J.P. Morgan Representative.
