Convert currency online
Online Currency Conversion is a quick and easy way to convert currencies of your choice via the J.P. Morgan Online International (JPOI) website and app.
Who is eligible?
To be eligible to use this service, you must:
- Have a Self-Directed Investment (SDI) account with us;
- Be a natural person with authority to trade singly;
- Reside in a country where this service is offered.
To find out if you are eligible, please reach out to your J.P. Morgan team.
Here’s how to get started:
On web, sign in to J.P. Morgan Online International. Select ‘Transfer & Convert’ and then ‘Convert currency’. Click on ‘Set up currency conversion’ to start the opt-in process.
On mobile, sign in to J.P. Morgan Online International. Select ‘Transfer’ to start the opt-in process.
Please note that only the account holder is able to complete the opt-in process and enable the relevant cash accounts. Once the account holder has successfully opted-in, other parties empowered to act singly on the account can place an order.
1. Sign in to the J.P. Morgan Online International app. Select ‘Transfer’ through the bottom navigation and then ‘Convert’ in the top menu.
2. Choose the currency you wish to convert from and to, and enter the amount. You will see the exchange rate and fee in real-time.
3. Review the order details and click on ‘Convert money’ and then “Confirm” to submit the order. Your conversion request will be submitted immediately and you will see the confirmation on the screen.
Frequently asked questions
7.30 AM to 4.00 AM (HKT/ SGT), Monday to Friday.
Outside of these hours, you will not be able to place orders. You will see an error screen instead.
You will receive email and SMS notifications when your orders are executed, unless you have explicitly switched them off. See ‘Can I turn off the email and SMS notifications?’ below.
You can also check the status of your orders via ‘Order History’ on JPOI.
‘Net Available Balance’ is the maximum amount of cash you may use to trade from your account at a point in time. This is calculated by assessing your entire collateral pool which includes securities, cash, your liabilities, pending orders and any overdraft facility you may have, over the next 5 working days. The value of your collateral pool is assessed by applying a lending value (%) to the market value of securities and cash held and an additional currency haircut, where applicable.
Your usage of overdraft facilities will incur interest charges, which are calculated in accordance with applicable terms and conditions.
You can only place orders where the order value does not exceed your net available balance.