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Online tools

Take charge of your digital security

Protect your online security with proactive measures and advanced tools. Explore these simple steps you can take today to strengthen your J.P. Morgan OnlineSM profile and keep your assets safe.

PROTECT YOUR ONLINE ACCOUNT

Boost your sign-in security

Add two-factor authentication for an extra layer of protection. This step requires a unique code to be sent to your mobile device, making it much harder for anyone else to access your account—even if your password is compromised.
Enable extra security at sign-in

Keep your password fresh

Update your password regularly to stay ahead of cyber threats. Use a long, complex passphrase with a mix of letters, numbers, and symbols. Avoid personal details and never reuse passwords across accounts to help keep your information safe.
Change your password
USE MOBILE FOR SECURITY AND CONVENIENCE

Require a passcode at every sign-in

For stronger app security, require a device passcode at each sign-in to access the J.P. Morgan Mobile® app.1  Tap the link below from the device where the J.P. Morgan Mobile® app is installed to go directly to this setting.
Add device passcode

Turn on face or fingerprint sign-in

Sign in with your face or fingerprint for stronger protection, with your device securely verifying it’s you. Tap the link below from the device where the J.P. Morgan Mobile® app is installed to go directly to this setting.
Turn on biometrics

Keep your device trusted by signing in regularly

A trusted device makes it easier to verify your identity on J.P. Morgan OnlineSM and helps us confirm it’s you when you call your Client Service team.
Get started

Temporarily lock your mobile app

For added security while traveling or sharing your device, lock your mobile app for up to 72 hours. The app won’t be accessible during that time, but you’ll still have web access and continue receiving important alerts.
Lock your mobile app
MONITOR ACTIVITY AND CONTROL ACCESS

Monitor your accounts in real time

Enable real-time alerts2 to receive instant notifications about your transactions and balances. This proactive step helps you quickly spot unusual activity and maintain oversight of your accounts for greater peace of mind.
Set up account alerts

Review devices with account access

Regularly review and manage the devices connected to your account for greater control. Checking your linked devices helps you identify and remove any unauthorized access, keeping your financial information private and secure.
Review your linked devices
MOVE MONEY ONLINE

Pay bills online for safety and speed

Pay securely and quickly with online bill pay3. Unlike paper checks, which can be delayed or intercepted, online payments are delivered safely and do not display your account information. Enjoy convenience and enhanced protection for your finances.
Learn more about online bill pay

Reduce the risk of voice fraud

Use digital verification rather than waiting for callbacks from your J.P. Morgan team. This allows you to conveniently and securely approve eligible payments and other activities through J.P. Morgan OnlineSM and the J.P. Morgan Mobile® app, reducing reliance on phone calls and minimizing voice fraud risk.
Contact your J.P. Morgan team to enroll

FRAUD PREVENTION TOPICS

Download the J.P. Morgan Mobile® App

If you’re using a computer, then scan the QR Code with your phone camera to download the app. If you’re using a mobile device, then click the button for the appropriate app store.
Scan this code with a mobile device
Have you experienced a security breach or fallen victim to a scam?
Contact your J.P. Morgan team. We’re here to assist you.

Explore more

  • You can download the J.P. Morgan Mobile® app from the App Store or Google Play. App Store is a trademark of Apple Inc., registered in the United States and other countries. Android and Google Play are trademarks of Google Inc. Use of these trademarks is subject to Google Permissions. J.P. Morgan Mobile® app is available for select mobile devices. Message and data rates may apply.
  • Delivery of alerts may be delayed due to various reasons including technology failures and capacity limitations.
  • J.P. Morgan Online℠ Bill Pay: Must enroll in J.P. Morgan Online℠ and activate Online Bill Pay. Certain restrictions and other limitations may apply.
Feature availability - and the steps to access features - may vary based on profile or account type, client segment, device and/or eligibility requirements

Important Information

This article is for educational and informational purposes only and is not intended, nor should it be relied upon, to address every aspect of the subject discussed herein. The information provided in this document is intended to help clients protect themselves from cyber fraud. It does not provide a comprehensive listing of all types of cyber fraud activities and it does not identify all types of cybersecurity best practices. You, your company or organization is responsible for determining how to best protect itself against cyber fraud activities and for selecting the cybersecurity best practices that are most appropriate to your needs. Any reproduction, retransmission, dissemination or other unauthorized use of this document or the information contained herein by any person or entity is strictly prohibited.

This material is for information purposes only, and may inform you of certain products and services offered by private banking businesses, part of JPMorgan Chase & Co. ("JPM"). Products and services described, as well as associated fees, charges and interest rates, are subject to change in accordance with the applicable account agreements and may differ among geographic locations. Not all products and services are offered at all locations.

GENERAL RISKS & CONSIDERATIONS

Any views, strategies or products discussed in this material may not be appropriate for all individuals and are subject to risks. Investors may get back less than they invested, and past performance is not a reliable indicator of future results. Asset allocation/diversification does not guarantee a profit or protect against loss. Nothing in this material should be relied upon in isolation for the purpose of making an investment decision. You are urged to consider carefully whether the services, products, asset classes (e.g. equities, fixed income, alternative investments, commodities, etc.) or strategies discussed are suitable to your needs. You must also consider the objectives, risks, charges, and expenses associated with an investment service, product or strategy prior to making an investment decision. For this and more complete information, including discussion of your goals/situation, contact your J.P. Morgan team.

NON-RELIANCE

Certain information contained in this material is believed to be reliable; however, JPM does not represent or warrant its accuracy, reliability or completeness, or accept any liability for any loss or damage (whether direct or indirect) arising out of the use of all or any part of this material. No representation or warranty should be made with regard to any computations, graphs, tables, diagrams or commentary in this material, which are provided for illustration/reference purposes only. The views, opinions, estimates and strategies expressed in this material constitute our judgment based on current market conditions and are subject to change without notice. JPM assumes no duty to update any information in this material in the event that such information changes. Views, opinions, estimates and strategies expressed herein may differ from those expressed by other areas of JPM, views expressed for other purposes or in other contexts, and this material should not be regarded as a research report. Any projected results and risks are based solely on hypothetical examples cited, and actual results and risks will vary depending on specific circumstances. Forward-looking statements should not be considered as guarantees or predictions of future events.

Nothing in this document shall be construed as giving rise to any duty of care owed to, or advisory relationship with, you or any third party. Nothing in this document shall be regarded as an offer, solicitation, recommendation or advice (whether financial, accounting, legal, tax or other) given by J.P. Morgan and/or its officers or employees, irrespective of whether or not such communication was given at your request. J.P. Morgan and its affiliates and employees do not provide tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any financial transactions.

LEARN MORE About Our Firm and Investment Professionals Through FINRA BrokerCheck

 

To learn more about J.P. Morgan’s investment business, including our accounts, products and services, as well as our relationship with you, please review our J.P. Morgan Securities LLC Form CRS and Guide to Investment Services and Brokerage Products. 

 

JPMorgan Chase Bank, N.A. and its affiliates (collectively "JPMCB") offer investment products, which may include bank-managed accounts and custody, as part of its trust and fiduciary services. Other investment products and services, such as brokerage and advisory accounts, are offered through J.P. Morgan Securities LLC ("JPMS"), a member of FINRA and SIPC. Insurance products are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. JPMCB, JPMS and CIA are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.

 

Please read the Legal Disclaimer for J.P. Morgan Private Bank regional affiliates and other important information in conjunction with these pages.

INVESTMENT AND INSURANCE PRODUCTS ARE: • NOT FDIC INSURED • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. OR ANY OF ITS AFFILIATES • SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED

Bank deposit products, such as checking, savings and bank lending and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.

Not a commitment to lend. All extensions of credit are subject to credit approval.

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