How to enable Extra Security At Sign-In (2-Step Verification)
Extra Security At Sign-In is a feature that provides an additional layer of protection to your account every time you sign in from a browser.
When you enable this feature, we use 2-Step Verification to confirm your identity. When you sign into your account, you will still use your username and password. We will then send you a one-time code by phone, email or text message. You will enter that code to verify it’s really you and go to your account. You can always adjust this setting in future.
Here’s how to get started:
- Sign in to JPMorganOnline.com
- Select "Security & privacy"
- Or, depending on account type, select “Security” then select “Manage security & privacy”
- Locate “Ways you can be more secure”
- Select “Use 2-Step verification for extra security at sign in.”
- To receive codes via phone/text, select the toggle next to “Use 2-Step verification every time you sign in on a browser”
- Optionally: Select the toggle next to “Receive one-time codes by email” if you’d like the option to receive codes by email as well
- Select “Yes” to confirm changes
- This setting can be readjusted at any time
- The toggles for the settings you have enabled will now be green (while those that are not enabled will remain grey)
Frequently Asked Questions
When you sign into your account on a browser, we’ll ask to send you a one-time code. You can choose to receive the code by phone, email, or text message. Once we send you the code, just enter it and you can go to your account. We will use this process every time you sign into your account.
When you enable Extra Security At Sign-In, we will be able to confirm your identity by sending you a code to your trusted device. This can offer additional protection to your account.
When you enable Extra Security At Sign-In, you can choose to receive a one-time code by phone, email or text message.
If you enable Extra Security At Sign-In, we will send you a one-time code to verify your identity every time you sign in on a browser with your username and password.
To update your Extra Security At Sign-In settings, sign into your account and go to the “Security and privacy” tab. From there, locate “Ways you can be more secure”. Select " Use 2-Step verification for extra security at sign in." You can then decide if you want to use 2-Step verification, and how you want to receive your one-time code by adjusting the applicable toggles.
Feature availability - and the steps to access features - may vary based on profile or account type, client segment, device and/or eligibility requirements.
