How to lock, unlock, and replace cards
In the event of a misplaced or damaged credit or debit card, take quick action. Whether you want to temporarily lock your card (to prevent it from being used), unlock it, or replace it entirely – you can do so in minutes – with J.P. Morgan Online℠ and the J.P. Morgan Mobile® app.¹
Here’s how to get started:
Lost or misplaced your debit or credit card? It’s easy to instantly stop purchases temporarily.
- Sign in to JPMorganOnline.com
- Scroll down to your credit cards and select the impacted credit card or select the deposit/bank account with which your impacted debit card is associated
- Select “More”
- Select “Account services”
- Select "Lock and unlock your card"
- Select the toggle switch to change the status of your card
Unable to find your debit or credit card? Quickly request a replacement.
- Sign in to JPMorganOnline.com
- Scroll down to your credit cards and select the impacted credit card or select the deposit/bank account with which your impacted debit card is associated
- Select “More”
- Select “Account services”
- Select "Replace a Card"
- Sign in to the J.P. Morgan Mobile app
- Scroll down to your credit cards and select the impacted credit card or select the deposit/bank account with which your impacted debit card is associated
- Swipe down to “Manage account”
- Tap "Lock & unlock card"
- Tap the toggle switch to change the status of your card
- Sign in to the J.P. Morgan Mobile app
- Scroll down to your credit cards and select the impacted credit card or select the deposit/bank account with which your impacted debit card is associated
- Swipe down to “Manage account”
- Tap "Replace a lost or damaged card"
Frequently Asked Questions
Locking your card protects your account if you can't find it or think it's been lost or stolen. When you find your card, you can unlock it and begin using it right away.
We'll email you that a purchase has been declined. If you think your card is lost or stolen, you can cancel the card and request a new one.
New purchases, cash advances and balance transfers are instantly blocked. This won't affect fees, credits, digital wallet purchases or repeating transactions.
The lock takes effect immediately, and new transactions are blocked.
Locking your card doesn't affect fees, credits, digital wallet purchases or repeating transactions.
Only the primary cardholder can lock and unlock a card.
Cards with the same number will be locked at the same time. For business credit card accounts, other cardholders can still use their card because each card will have a different number.
A card stays locked until the primary cardholder unlocks it.
If you’re the primary cardholder, you can unlock the card and begin using it right away. Cards with the same card number used by others on the account are unlocked at the same time.
There is no limit to how many times you can lock or unlock your card.
1You can download a J.P. Morgan Mobile® app from the App Store or Google Play. App Store is a trademark of Apple Inc., registered in the United States and other countries. Android and Google Play are trademarks of Google Inc. Use of these trademarks is subject to Google Permissions. J.P. Morgan Mobile® app is available for select mobile devices. Message and data rates may apply.
Feature availability - and the steps to access features - may vary based on profile or account type, client segment, device and/or eligibility requirements.
