The paradox: everyone's using it, few are gaining from it
Latin America has crossed the first threshold. AI use is no longer experimental. The IDB's May 2026 survey of non-AI-native startups found that 85% already use generative AI tools and 75% use predictive technologies, concentrated in marketing, product development, strategy, and R&D.1 Broader industry surveys point the same way, with roughly 47% of companies implementing and another 37% actively experimenting.2 By usage, the region is not behind — it is arguably ahead of its infrastructure.
The value side tells the opposite story. WEF research finds only 23% of Latin American organizations generate any economic value from AI, and just 6% report significant value — with roughly six in ten SMEs generating no measurable value at all.
On the startup side, only 12% consider off-the-shelf AI solutions a good fit for their needs.3 Adoption is high; value capture is low, and the whole story is the distance between them.
The gap is widest for small firms
That gap between use and value is not spread evenly. Value is concentrating among large, well-managed firms, while the long tail of SMEs adopts tools without changing outcomes. In Mexico, about 80–90% of firms of every size already have the digital basics: computers, internet and standard software. Yet only 15% of small firms use AI, against 44% of medium and large ones. In Argentina, 41.6% of SMEs use AI, but 56% of adopters are merely experimenting and 57% don't measure the impact. . In Brazil, AI adopters in São Paulo's are half as likely as G7 peers to train staff on AI (38% vs. about 75%) and a third as likely to have a dedicated AI team or senior AI role (17% vs. about 50%). Surveys in Chile and Costa Rica show the same pattern of broad but shallow use.4
This matters because the region's productivity problem lives in that long tail of small, often informal firms. AI that spreads only among a vanguard of large, globally connected companies will widen productivity gaps rather than close them. The most promising bridge is delivery through platforms: marketplace seller tools, fintech credit built on transaction histories, and public payment systems such as Brazil's Pix, which let AI-enabled services reach small firms at low cost.
Why the gap persists: it's how firms work, not which tools they have
The instinct is to blame infrastructure, where the gaps are real. LatAm's AI market is worth roughly US$12.7 billion and growing 28.1% a year. That sounds fast, but the global market is growing faster, at 31%, so the region's 5.8% share of global AI spending, already below its 6.6% share of world GDP, is shrinking. Investment in generative AI is even lower. The region attracts $8.2 billion just 4.3% of the $190 billion invested worldwide.5
But infrastructure is not what binds today; behavior is. Firms say so themselves. Mexican firms that haven't adopted AI rank gaps in knowledge and skills ahead of cost. Argentine SMEs follow the same order, citing limited experience (46%), skills shortages (42%), and lack of AI knowledge (39%) ahead of cost (29%). Chile is the exception that proves the point. Cost is its most-cited hurdle (42%), with skills close behind (36%). Yet when adoption ran into trouble, Chilean firms most often responded by reorganizing processes or reassigning tasks (45%), well ahead of training (35%) or hiring specialists (10%).6 When firms cannot specify what to buy, cheaper tools do not help.
What does work is redesigning the job around the tool, not just adding the tool. McKinsey's case studies of Latin American firms show the pattern. A regional bank cut credit-decision time by 55% by rebuilding its process around 45 specialized agents, with analysts moving from doing evaluations to challenging them. A pipeline operator cut claims processing from six months to two weeks at 58% lower cost. A telecom turned a 600,000-call-a-month cost center into a revenue channel at three times typical outbound conversion. In every case, humans stayed accountable; the workflow changed.
Where value is being created and why there
If value depends on workflow redesign plus the right raw material, then it should concentrate where data and decisions already exist. It does — in two very different places.
Finance: Financial services are the region's most convincing AI success story, and structurally so. Large underbanked populations, fast-growing digital payments, and fintechs built on transactional data create exactly what AI needs: high-frequency decisions — fraud detection, credit underwriting, collections, personalized products — repeated millions of times. Nubank is perhaps the clearest example. The Brazilian digital bank surpassed 100 million customers across Brazil, Mexico and Colombia in 2024 and has since expanded beyond 114 million customers. Its AI infrastructure operates at a scale that increasingly resembles that of a global technology company: Nubank says its models can train on data from more than 100 million customers and their transaction histories,7 with training workloads processing trillions of tokens and Mercado Libre extends the same logic across marketplace, payments, advertising, credit, and logistics — one model-driven ecosystem optimizing the whole customer journey.
Physical industries: This is the less obvious point. Latin America is a leading agricultural and mineral producer, and its highest-value AI is analytical — systems that make physical industries more efficient. In agriculture, Kilimo (Argentina) optimized water use from climate, soil, and satellite data. The Linux Foundation quantifies the payoff at 20% water savings and 72 billion litres conserved.8 Buenos Aires's water utility, AySA, paired satellite radar with machine learning and reorganized its field crews around the model's output. It reached 93.4% accuracy in field checks, repaired more than 18,500 hidden leaks, and recovers about 28 million cubic meters of water a year.9
In mining, where the enabler and adopter roles meet, Chile's Codelco lifted annual profits by $80 million and extracted 8,000 additional metric tons of copper through optimized processing and predictive maintenance.10 Even here, the value sits in software, not machinery: McKinsey estimates software agents account for 80% of the 2030 automation prize, and still the majority within agriculture, manufacturing, and mining.