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Client receives quick assistance after having a debit card stolen

Situation 

Pooja’s son, Vijay, was studying abroad in Madrid, so she obtained a J.P. Morgan debit card for him so he could easily make transactions or withdraw cash with no foreign transaction fees. Unfortunately, Vijay’s wallet was stolen right before a weekend trip to Barcelona, leaving him unable to make payments or withdraw cash.

Our Approach

Vijay was able to quickly access his account through the J.P. Morgan Mobile® app to freeze his stolen card, and he requested a new card on an expedited basis. Pooja sent Vijay a foreign exchange wire so he could access euros in his account without either of them having to visit a branch. If he needed cash, Vijay was advised to use the “Find ATM” function on the app to locate branches nearby. He then set up digital payment capabilities, including Zelle® and digital wallets, where his new card information was automatically updated. 

Outcome

Pooja was relieved that the J.P. Morgan team was able to help Vijay in an urgent situation— without either of them needing to go to a physical branch.

J.P. Morgan’s global reach and digital capabilities allow for convenient access to banking, no matter where you are travelling.

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All case studies are shown for illustrative purposes only, and are hypothetical. Any name referenced is fictional. Information is not a guarantee of future results.

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JPMorgan Chase Bank, N.A. and its affiliates (collectively "JPMCB") offer investment products, which may include bank-managed accounts and custody, as part of its trust and fiduciary services. Other investment products and services, such as brokerage and advisory accounts, are offered through J.P. Morgan Securities LLC ("JPMS"), a member of FINRA and SIPC. Insurance products are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. JPMCB, JPMS and CIA are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states. Please read the Legal Disclaimer in conjunction with these pages.

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